INN Tech Hotel Technology Summit
AHICE is proud to present our all-new hotel technology summit ‘INN Tech’, which made its debut at AHICE South East Asia in February 2025.
The new INN Tech summits – initially held in Singapore, Japan and New Zealand – will feature three hours of panel discussions, keynotes, Q&As and masterclasses firmly focused on the latest and emerging hotel technology.
From AI to procurement software, in-room entertainment, door locking tech, PMS and RMS systems, digital marketing, robots and more, INN Tech summits will feature rich content targeted at our VIP crowd of hotel investors, owners, GMs, VPs, CEOs and more.
Each INN Tech summit was held in conjunction with an AHICE conference and was rolled out in 2025 initially at: AHICE South East Asia, AHICE Far East Asia and AHICE Aotearoa.
2025 Program Overview
Wednesday 26 February 2025
| 8:00am-8:45am | NETWORKING: REGISTRATION, COFFEE, TEA and EXHIBITION SHOWCASE at Pan Pacific Singapore. |
| 8:45am-10:50am |
INN Tech Hotel Technology Summit sessions in Pacific Ballroom 3, Pan Pacific Singapore. |
| 8:45am-8:50am |
WELCOME to the all-new INN Tech Hotel Technology Summit by emcee ANITA KAPOOR, AHICE South-East Asia Chair and Group President, JAMES WILKINSON, and ANDREW CAMERON, Founder and CEO, Enzyme Consulting. |
| 8:50am-9:25am |
PANEL SESSION: THE INTELLIGENT GUEST JOURNEY: PERSONALISATION, CONNECTIVITY AND LOYALTY. In an increasingly AI-driven world, a balanced look at how advanced AI and data-driven insights can transform guest experiences—delivering seamless personalisation, connectivity, and loyalty—while acknowledging the potential pitfalls, ethical considerations, and importance of genuine human touch. |
| 9:25am-9:35am | FOCUS SESSION: SERVING YOUR GUESTS MORE EFFECTIVELY AND BOOSTING PROFITABILITY. Explore strategic approaches to heightening both guest satisfaction and the bottom line. Gain insights into the tech investments and service enhancements that can directly influence profitability. Moderated by: ANDREW CAMERON, Founder and CEO Enzyme Consulting Panellist: • TONY MARSHALL, Vice President & Managing Director – APAC, Agilysys |
| 9:35am-10:10am | PANEL SESSION: AGILE REVENUE & DISTRIBUTION: REAL-TIME STRATEGIES FOR INCREASINGLY DYNAMIC MARKETS. A focus on responsive revenue management, integrated distribution, and data-driven procurement to thrive in shifting demand landscapes. Moderated by: ANDREW CAMERON, Founder and CEO Enzyme Consulting Panellists: • ADAM SCHWAB, Chief Executive Officer, Luxury Escapes • BENJAMIN KRIEG, Senior Vice President, Operations & Global Strategic Accounts, FutureLog • JURGEN ORTELEE, Managing Director – APAC, IDeaS Revenue Solutions • TONY MARSHALL, Vice President & Managing Director, Agilysys |
| 10:10am-10:45am | PANEL SESSION: SECURING LONG-TERM VALUE: WORKFORCE, COMPLIANCE, AND OPERATIONAL EXCELLENCE. A focus on sustaining brand integrity through engaged teams, regulatory compliance, data security, and ongoing operational improvements. Moderated by: ANDREW CAMERON Founder and CEO Enzyme Consulting Panellists: • COOPER JITTS, Founder, Talk Agency • HAYDEN AUST, Commercial Director – APAC, Mews • MUKUND MOHAN, VP, Business Development & Strategic Partnerships, Hotel Key App • OLESIA BESPALA, Head of Sales and Customer Success – Asia, Hub OS |
| 10:45am-10:50am | WRAP-UP of the all-new InnTECH Hotel Technology Summit by AHICE South-East Asia Chair and Group President, JAMES WILKINSON and Enzyme Consulting Founder and CEO, ANDREW CAMERON. |
| 10:50am-11:30am | NETWORKING: MORNING TEA and EXHIBITION SHOWCASE. Presented by Agilysys.  |
Note: Program is subject to change
IMPORTANT: THE AHICE HOUSE RULES
A note from the organisers: Due to a number of unofficial invite-only events taking place during conferences in recent years, we would ask that businesses and individuals please do not host any events during the above times as a courtesy to other sponsors of AHICE South East Asia.
We all know that without sponsors, events like this cannot happen and we ask that our request is respected. If unapproved events do take place during the official times, the organisers and representatives of those companies will not be able to attend any AHICE sessions and are at the risk of passes being revoked.
We are also requesting that supplier and adviser attendees that aren’t sponsors of the event do not canvas for business with sales materials and documents at AHICE South East Asia events. Those that do will be at the risk of passes being revoked.
To find out how you can be involved in the program, please contact:
James Wilkinson, AHICE Group President: jwilkinson@intermedia.com.au
2025 INN Tech Hotel Technology Summit Sponsors
Principal Partner
Gold Sponsors
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